How do I return an original work?

 

When you receive an artwork from our couriers, you have seven days to decide whether or not you’d like to keep it with you or return the artwork in its original condition for a refund.

We also require all returned artworks to be shipped out by the buyer with three days after confirming us that the work will be returned. So, when you receive an artwork and you’re not fully satisfied, you have:

  • Seven (7) days to contact us about your intent to return the work
  • Three (3) days from the day you contacted us to ship out the artwork. (Please, do not ship the artwork before contacting us, you must contact us first).

How to Return an Undamaged Work

Step 1 Within seven (7) days of your merchandise delivery date, please email support@granatovych.com telling us your intention to return a painting. We’ll send you a product return form we need you to fill.

Step 3 – Send us back the filled Product Return Form to let us start the return process.

Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. For more information of how to package a painting, please follow this guide.

Step 4 – Send your painting to the address we sent to you.

Once the piece safely reaches back Granatovych,  we will complete your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within 7-10 business days of your merchandise return.

Additional shipping fees may apply for international returns.

What to Do If the Artwork Arrives Damaged

Step 1 – Within seven (7) days of your merchandise delivery date, please email support@granatovych.com to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to support@granatovych.com

Step 4 – Our team will contact you to discuss next steps.